Social Media Listening Tools

Specialized Module

Social media is so much more than a way to amplify your marketing message—it’s a powerful listening tool to gain insights from what your customers, competitors, and prospects are conversing about. In this course, learn how to incorporate social listening in your organization's marketing strategy.

 

In this course, you will learn how to tune into the right conversations online, use social listening for new product development, and also how to manage online reputation by monitoring brand mentions on various platforms.

Level
Advanced
Duration
3 Hours
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Accredited By:

Certification Partners:

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PROGRAM DETAILS

Social Media Listening Specialized Module

Course Modules: 

  • Capitalize on “Voice of the Consumer” to gain market insights

  • Live demonstrations of the best social media listening platforms

  • Discover conversations that can potentially help or harm your brand’s reputation

  • Learn how to use social listening for marketplace intelligence, better customer relations

  • Identifying issues in crisis situations where your company's reputation may be on the line

  • Set up your social listening dashboard and how to find the trends, hashtags, and conversations your organization needs to monitor or participate in.

 

TESTIMONIALS

Jeyhun Efendi

Senior VP Commercial Operations, FlyDubai

Professional Certification in Digital Marketing is a great course for starter - mid-range knowledge person. 

Rehab Sharif

CEO & Founder

WhiteDeal Bahrain & GCC

I recommend and certainly encourage others to attend Professional Certification in Digital Marketing Training from Inc Academy. Gaurav is So Good & So Knowledgable. 

Sarah Thomas

Head of Marketing

Fitness First Middle East

I really enjoyed the training. I am confident that I can build my learnings into our business strategy. Gaurav has excellent knowledge & good delivery method.